The chat transcript email can be customised to manage visuals, content and metadata labels. To access the chat transcript email customisation settings:
- Ensure you are an admin user
- Navigate to Settings > Company Manager from the left hand pane
- Click Email Customisation
- You can now click 'Create an Email Customisation' to add an email customisation
The Email Customisation Manager is split into 3 sections:
Metadata: This allows you to change the metadata labels from the email customisations
Visuals: This allows you to update and change the accent colour and the email logo
Content: This area allows you to change the subject, heading, customer label, text before & after messages, sender name, & the queue to apply the customisation to.
Once appropriate changes have been made, cancel, preview and create can be selected at the bottom of the page.
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