A high level walkthrough of a typical Talkative implementation plan and timelines.
Every deployment is slightly different, but the below action items illustrate the most common action items as part of a Talkative deployment.
Basic System Set Up [Mandatory]
• System set up (5 minutes) - sign up for an account here: https://gettalkative.com/free-trial
• Add users (5 minutes)
• Add 1 by 1, CSV upload, or SSO (see below)
• Add users to groups (5 minutes) - Guide
• Business Hours (5 minutes) - Guide
Website Integration [Mandatory unless app only, or social only]
• Add scripts to the website (30 mins) - Guide
• Configure and design widget (1 hour) - Guide
Routing configuration
• Talkative routing config (5 mins), OR;
• Contact centre routing integration (1-2 days) - Mitel Guide
• Salesforce Omni-Channel routing integration (1 hour) - Guide
• Console CRM embed (1 hour) - Salesforce Guide
Optional
• Social media integrations - 30 minutes for Facebook/Twitter (self-serve), 1 day for SMS/GBM (Talkative assistance required) - Guide, 8-10 weeks for WhatsApp (Talkative assistance required) - Guide
• Chatbot - anything from 1 day to 4 weeks depending on complexity - Guide
• SSO integration (1 day) - Guide
• User training (2 hours) day
• Analytics & bulletins customisations (30 mins) - Guide
• Supervisor dashboard customisations (30 mins) - Guide
• Mobile app (1-2 days) - Guide
• Data storage settings
• Console settings
• Queue Settings
• Canned Messages
• Security
Project Management & Implementation Assistance
|
| Free | Pro | Business | Enterprise |
In-App Self-Serve | As available | Yes | Yes | Yes | Yes |
Video Content | As available | Yes | Yes | Yes | Yes |
Kick Off Call | 30 Minutes | - | - | Yes | Yes |
Assistance with Data Entry | Basic manipulation | - | - | - | Yes |
Chat Widget design Call | 60 minutes | - | - | - | Yes |
Revision Call | 60 minutes | - | - | - | Yes |
Chatbot Consultation | 60 minutes | £ | £ | £ | Yes |
User Training | 30 minutes | - | - | 1x30min | 3x30min |
Comms with Web Team | Providing code | - | - | - | Yes |
Admin Training | 45 minutes | - | - | 1x45min | 3x45min |
Go Live Prep Call | Various | - | 30min | 60min | 60min |
Set Up Call | 60 minutes | £ | £ | Yes | Yes |
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