How to use video chat closed captions.
Instructions to use video chat closed captions
Pre-requisites
Customer View
Customers can enable closed captions at any time by pressing the "closed caption" button.
This is disabled by default.
The system will remember the setting you have enabled/disabled on your device.
Agent View
Agents utilise the exact same controls to enabled/disable captions.
This is set to disabled by default.
The system will remember the setting you have enabled/disabled on your device.
Log View
The captions will display in the video recording, accessible in the interaction logs page.
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