Optimizing AI Chatbot Performance

Troubleshooting Your AI Chatbot

Common Issues:

* Chatbot Not Responding After Initial Query: This can indicate an issue with your AI knowledge base or integration. Ensure your knowledge base is up-to-date and properly connected. If you have a GenAI lookup on your fallback node, please check "retry settings" are set to zero (this can be found in the topmost node in your chatbot config).

* Inconsistent Answers or Failing to Find Answers:  Check for any outdated information or discrepancies in your knowledge base. Utilize the "AI Knowledge Base Lookups" and "AI Knowledge Base Misses Reports" to analyze chatbot performance and identify areas for improvement. Consider adding more relevant information to the knowledge base based on frequently asked customer questions and agent responses.

* Reaching AI Chatbot / Token Limit: Talkative licences the GenAI chatbot on a per-interaction model. You are allocated a set number of interactions per month. If you exceed this limit, your chatbot will not be able to query your knowledge base. You can monitor your  usage in the "Billing and Usage" section and purchase additional interactions if needed.

Improving Chatbot Performance:

* Keep Knowledge Base Up-to-Date: Regularly review and update your knowledge base to ensure accurate and relevant information.

* Utilize Custom Prompts: Use custom prompts to guide customer interactions and improve the bot's ability to understand queries. 

* Analyze Chatbot Performance: Regularly review the "AI Knowledge Base Lookups" and "AI Knowledge Base Misses Reports" to identify areas for improvement.