An overview of the different file types supported in file transfer.
File transfer can be enabled/disabled on both the customer and agent side. You must be an Account Holder to make these changes.
• File transfer in the customer chat widget is enabled/disabled in Chat Widget settings
• File transfer for the agent is enabled/disabled in Company Config settings: Company Configs > Agent Experience > File Transfer
Supported File Types are detailed on the page itself and shown in the image above.
All Types Enabled means no file type restriction.
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