A guide for embedded console users within Mitel
Talkative's redesigned agent console gives agents an updated modern feel, plus a number of feature enhancements.
Old Console - Mitel
Old Console Embed
The new console is shown below.
New Console - Mitel
New Console Embed
Please note that only the area highlighted in red below will change:
New features
Please view this video for a comparison between old and new console:
You will notice a few obvious visual changes:
1. A connection status icon is now always present: Customer Disconnected Notification
The customer's current webpage is also shown here
2. Split screen mode: Split screen view
3. Internal messages / supervisor whisper: Supervisor Whisper [Internal Messages]
4. Chat thread layout: only a small visual change, but agent/customer messages are now more easily distinguished from each other
5. Agent suggestions: canned messages are still accessed via ##, however a new fuzzy search shows canned messages automatically, as well as AI-generated agent suggestions to agents
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