Talkative Agent Training Overview

Modified on Wed, 31 Jul at 6:16 PM

What is this feature and why you should use it.
This video provides an overview of the Talkative agent console and takes users through the features it provides.


Who can use this feature?

Licence
Role
Teams Licence
Agent
Business Licence
Supervisor
Enterprise Licence
Account Holder


What will you learn from this article? 

  1. How to use the Agent Console

  2. How to answer chats and use the features available to agents in Talkative Console

  3. How to escalate to video or cobrowse

  4. How to transfer interactions

  5. How to complete and end interactions



Talkative Agent Training Video [45 Minutes]



Frequently asked Questions (FAQ's)

  • Question 1: How do I reset my password?
    • Answer: The easiest way to do this is to head to your Talkative platform logon page and click 'reset my password'.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article