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Console Features (14)

AI Rephrase in New Console

Modified on Tue, 23 Apr at 8:59 PM
AI Interaction Training - Customer Chatbots

Modified on Tue, 23 Apr at 9:03 PM
Customer View

Modified on Tue, 23 Apr at 9:11 PM
How to Block Nuisance Users as an Agent

Modified on Wed, 2 Oct at 10:36 AM
Customer Disconnected Notification

Modified on Tue, 23 Apr at 9:19 PM
Interaction Transfer to Agent/Queue

Modified on Tue, 23 Apr at 9:20 PM
Accepting Interactions in New Console

Modified on Tue, 23 Apr at 9:21 PM
Engage Notifications

Modified on Tue, 23 Apr at 9:22 PM
Post-Interaction Wrap Up Forms

Modified on Tue, 23 Apr at 9:24 PM
AI Knowledgebase - Copilot Agent Assist

Modified on Tue, 3 Sep at 2:07 PM

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