How to use multiparty video
Enable multi-party video toggle
Ensure this toggle is set to enabled, you must be an Account Holder, find it under General -> Company Configs -> Agent Experience -> External User Video:
Using multi-party video
During a video interaction, this button (shown below) will be available to agents. Click it, and this will create a join link that will automatically be copied to your clipboard.
Then send the link to your external participant. They do not need to be a Talkative agent, anyone can join.
Each link is not single use, so you can give it to multiple external participants.
There is a limit of 50 participants, but we recommend no more than 4 participants in a video call for best performance.
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