Creating Translation Glossaries

This feature is available for Talkative Account Holders. 

This guide will help you create bespoke Translation Glossaries, as well as import an existing glossary config. 

To get started, log in to Talkative, navigate to the Settings sections of the left sidebar, and select General. 

You will be guided to the below window: the Company Manager. 

Next, navigate to the right hand side of the screen and locate the Translation Glossaries section, seen above next to the yellow tag. 

Select the Manage Translation Glossaries button. 

Once you have entered the Translation Glossaries page, select the blue button, Create Translation Glossaries. 

Once you have entered your new translation glossary window, enter the necessary information, including the Label name. 

Note: If you want to import an existing config, you can click the Choose File button to attach your chosen file.

To create a new dictionary from scratch, enter your first chosen language in the Dictionary field. 

In the below example, we have chosen English as our first language. 

You will then be asked for your second language for translation. We have chosen Spanish. 

Next, you can begin entering the Glossary terms you wish to remain consistent regardless of the language. 

As seen below, to add a new translation, simply click the dark blue button, titled Add dictionary entry.

Note: How you organize your glossaries is up to you. You can add multiple languages within one glossary, as seen below, or you can create several separate glossaries to better organize your dictionaries by purpose or use case. 

However you choose to organize your glossaries, you’ll next assign the queue in which you want to deploy your glossary. 

To select all queues, click the double arrow icons at the top of the queues list. 

To choose one queue, click the queue name to see it populate in the Used queues field. 

Below we’ve selected all queues for our example. 

Next, click the blue Create button. A five-second wait will follow while your glossary is processed. 

Finally, once your glossary is created, you can continue to manage and update your glossaries in the Translation Glossaries page. 

Above we’ve updated our two example glossaries around their use cases [a separate sales and support team], and we’ve also updated them with a specific language tag [Spanish].