Accessing Dialogflow Chatbot Intent Logs

This feature is available for Talkative Account Holders and Supervisors with a Dialogflow Chatbot setup. 

To view circumstances in which your Dialogflow chatbot has misunderstood a customer intent, first login to Talkative and navigate to the Settings tab on the left hand navigation bar. 

Next, click Dialogflow Intent Logs. 

This will take you through to the Dialogflow Intent Usage page. Here you can examine interactions which have triggered a fallback intent message and a hand off to a customer advisor. 

From here, you can take these customer messages and apply them as chatbot training data. To do this, you’ll need to create new intents with Dialogflow itself, incorporating the necessary data on the given topic.