This article explains how to use outbound SMS within Talkative
All Talkative customers can now utilize outbound SMS interactions
This feature can be used for a variety of use cases, including:
- Follow-up messages for ongoing customer issues
- Feedback requests
- Order status updates
- Appointment reminders
Please contact Talkative to provision an SMS number, which is a pre-requisite to using this feature.
To Enable outbound SMS in the console you will need to go to:
Settings > search for "Outbound SMS"
This will now allow you to send outbound SMS which you can do via the Outbound SMS option on the left-hand console menu. From here you will need to enter:
- Phone number to text - This will be the customer you wish to send SMS too
- Number to send from - This is a drop-down menu so if you have more than one company number you can select the number that is relevant to this particular SMS
- Message to Send - The copy you wish to send can be entered here
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