AI Alerts
AI alerts are designed to give you real-time notifications for any chat/video interactions that meet user-defined criteria.
Rather than having users
NOTE: This feature sends your transcripts to an LLM for review. As of initial release (18th July 2024) the model used is GPT-4o
Who can use this feature?
Licence | Role | ||
Teams Licence | ╳ | Agent | ╳ |
Business Licence | ╳ | Supervisor | ╳ |
Enterprise Licence | ✓ | Account Holder | ✓ |
How to use
1. First, navigate to settings and search for AI Alerts:
2. Create a new alert.
3. Give it a name, and assign it to the desired queue(s).
4. Fill out the trigger and alert conditions:
5. You will receive a notification when an interaction meets the trigger criteria:
Frequently asked Questions (FAQ's)
- How much does it cost?
- Answer: As of writing, the system uses AI tokens. Please contact us to get more tokens or for alternative billing options.
- How does it work?
- Answer: If an active interaction exists, every 30 seconds the system will send the transcript to the LLM, and ask if whether the trigger condition is met.
Troubleshooting steps
Step 1: Check token usage
- Navigate to your billing overview and check you have available AI tokens.
Step 2: Wait 30 seconds
- The AI alert service runs every 30 seconds, so you may need to wait a few moments before the email/notification is triggered.
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