WhatsApp suggested replies

Modified on Tue, 22 Oct at 3:35 AM

Talkative's integration with WhatsApp allows you to surface "suggested replies" within the WhatsApp client.


This functionality is supported for Talkative's internal chatbot system, available on all plans.


When configuring your chatbot, you can add message suggestions, that display in webchat.


If you have three or fewer suggestions, they will show as buttons in WhatsApp to the customer. If you have four or more suggestions, they will be nested into a dropdown list.


Three suggestions:



Customer-side:




Four suggestions:

Customer-side:


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article