New Supervisor Dashboard

Modified on Tue, 23 Apr at 9:19 PM

Talkative's new supervisor dashboard is available here:

• UK/Europe - https://eu.engage.app/supervisor-dashboard-v2

• North America - https://us.engage.app/supervisor-dashboard-v2

• APAC - https://au.engage.app/supervisor-dashboard-v2

Update 1: Time Travel functionality now available for supervisors who want to revisit a given date within Talkative, enabling them to review historical and contextual data. Please see below for instructions on how to access.

Channels shown

Only the channels configured in your organisation will display e.g. you may only have "Chat Channel" here.

Agents and queues

Agents and queues are shown below the channels.

You can expand any queue or agent:

Creating per-user dashboards

Any settings that are changed in the filter (see below) will save in your browser's local storage. This means different users and teams can create their own views without affecting what the rest of your organisation sees.

How to filter to only see online agents and queues

Searching for agents and queues

How to filter to only see specific queues

How to access Time Travel mode

To revisit any given date and time with a full contextual view of interaction and agent data, locate the hourglass icon in the top right hand corner of the Supervisor Dashboard.

Click the icon to select a date and time.

Note: Data is backdated to the 31st of January 2022.